At Phrase Health, we're committed to improving healthcare delivery by transforming EHR data into actionable insights. Today, we're excited to announce the release of our Phrase Health Cranky Index Report, which offers an unprecedented look at the real impact of EHR alert fatigue.

Our analysis examined "cranky comments" left by healthcare workers across more than 65 hospitals throughout 2024. This innovative approach, grounded in peer-reviewed research, has uncovered concerning patterns in clinician frustration that directly impact patient safety and contribute to burnout.

The findings paint a vivid picture of healthcare's interruption crisis. Emergency physicians face numerous interruptions hourly, with EHR alerts representing one of the most preventable disruptions. These constant interruptions don't just annoy clinicians—they erode job satisfaction, increase technology exhaustion, and ultimately drive experienced providers away from practice.

The Cranky Index Report is the first in an ongoing series examining inefficiencies in EHR workflows. By understanding when and why clinicians express frustration, healthcare organizations can take targeted steps to improve systems, reduce burnout, and enhance patient care.

Download the full report to access all findings and discover actionable strategies for reducing alert fatigue in your healthcare setting.